Standard Shipping Policy 

Processing Time

• All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

Shipping Times

• Estimated delivery time varies depending on the destination and supplier location:

  • United States: 7–20 business days

  • Europe: 10–25 business days

  • Canada & Australia: 10–25 business days

  • Other Countries: 15–30 business days

• Please note: actual delivery times may vary due to customs clearance, weather, or logistics delays outside our control.

Shipping Costs

• Shipping fees are calculated at checkout based on product weight, dimensions, and destination.

• Some items may qualify for free shipping, which will be indicated on the product page.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.

• Tracking information may take 2–7 business days to update in the system.

Customs, Duties, and Taxes

• We are not responsible for any customs and taxes applied to your order.

• All fees imposed during or after shipping (tariffs, taxes, customs duties) are the responsibility of the customer.

Delays and Exceptions

• Shipping may take longer during peak seasons, holidays, or unforeseen supply chain disruptions.

• If your order is delayed beyond the estimated timeframe, please contact us at novamarket@novamarketapp.com.

Lost or Damaged Packages

• We are not liable for packages lost or damaged in transit.

• If you received your order damaged, please contact the shipping carrier or our support team immediately so we can assist you in filing a claim.